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Refunds & Returns Policy

At Blafboutiek, customer satisfaction is important to us. Please read our Returns & Exchange Policy carefully before making a purchase.

Exchanges Only – No Cash Refunds

Blafboutiek does not offer cash refunds, refunds to bank accounts, credit cards, or any other payment method. We only offer exchanges for eligible products that meet the requirements outlined below.

Exchange Requirements

To qualify for an exchange:

• The item must be returned within 7 days of receiving your order.

• The product must be unused, unworn, and in its original condition.

• All original packaging, labels, tags, and accessories must be included.

• Proof of purchase (order number or invoice) must be provided.

Non-Exchangeable Items

We reserve the right to refuse exchanges for:

• Products that have been used, damaged, altered, washed, or show signs of wear.

• Products returned without their original packaging.

• Clearance, sale, or promotional items unless they are defective upon delivery.

• Products damaged due to misuse, negligence, or normal wear and tear.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Photographic evidence may be required before an exchange can be approved.

Shipping Costs

Customers are responsible for all return shipping costs unless the item received was defective or incorrect. Blafboutiek is not responsible for items lost or damaged during the return shipping process.

Exchange Process

To request an exchange, please contact us with your order number and details of the item. Once the returned product has been inspected and approved, an exchange will be processed for a replacement item of equal value or store credit.

Contact Us

For exchange requests or any questions regarding this policy, please contact us:

Email: blafboutiek@gmail.com
Phone: 068 248 9589

By placing an order with Blafboutiek, you acknowledge that you have read, understood, and agreed to this Returns & Exchange Policy.

Important: South African consumer law may require refunds in certain situations (for example, defective products under the CPA). Consider obtaining legal advice before stating "no refunds under any circumstances" to ensure compliance.